Q: What is the e-transfer email, question and password?
A: Send e-transfers to firstname.lastname@example.org with question "company" and password "vjuice" also please include order number in e-transfer comments.
Q: How fast do you ship?
A: Normal processing is same or next day processing, however it can take up to 2-3 days for processing. Parcel pickup happens every weekday morning. Actual shipping transit times are anywhere from 2-10 business days depending on what shipping option you chose and where its going to. Once a package is handed over to Canada Post we have no control of where it goes or how fast it goes there.
Q: I'm local, can I pickup my order directly?
A: Unfortunately do to V-Juices production location and the manner in witch we produce and ship orders we cannot offer local pickup. However shipping locally is generally very fast (1-2 business days)
Q: Any recommended steep times?
A: We generally recommend 1 week steeping in a cool dark enviroment for all our flavors well giving a good shake every few days. But we do encourage you to try them out of the package and if you like it straight out of the package there's no need to wait for it to steep!
Q: Does V-juice contain any sweeteners?
A: Nope! V-Juice does not add any sweeteners to ensure you coils remain unharmed and your flavor tastes true.
Q: Do you have any betas I can try?
A: The Beta Queue is regularly updated and will house any beta flavor we deem ready for public trial.
Q: I just placed an order but I'd like to add something to the order is that possible?
A: Of course! Just recreate your order and include that you would like to cancel your prior order in favor of the new order in the order comments(or send us an email).
Q: Can I request a flavor?
A: Feel free to email us with any flavor profile you would like to see included in the V-juice line. I make no promises I will develop it, but I do always appreciate the input and love to look into new flavor profiles. We do not do custom one off flavors.
Q: I'm a minor can I order from V-Juice?
A: V-Juice has a strict policy of 18+ (or 19+) and orders can be subjected to ID verification via email or proof of age on delivery. Any orders not received due to failure to provide proof of age on pickup will not be refunded.